Exceptional customer service . Can be compared to a apple Genius Bar. The tech staff is very patient in listening to the concerns and suggesting workarounds. One thing in particular they are ready to help customers who have their product out of warranty , as compared to other service centres where they charge to even look at you . Reception staff too is technically sound and is capable of issue resolution . The only certified apple premium service centre in Pune does live up to its certification. Just one point more than enough space for bike parking but for cars in peak hrs the parking is scarce and needs to be parked on the other side of the road . So if planning to visit at the peak hrs avoid cars and get a 2 wheeler .